Access Statement

Blackpool Zoo welcomes all visitors to view its extensive collection of exotic animals. It is situated just two miles inland from the famous Golden Mile, in a very picturesque part of the resort, nestled between Stanley Park, Marton Mere and Victoria Hospital.

The site is generally level throughout and all areas are wheelchair and pushchair friendly. 

The Zoo is easily accessed by car, 10 minutes from the M55 motorway or from Blackpool town centre.  A large, level, pay and display car park is available. The location of the Zoo is now very well indicated with brown, tourist signs.

Public buses are available during the season. As the site is on the eastern perimeter of the town, it is quite a long walk from the town centre (approximately 2 miles), but is easily accessed to those visitors from the neighbouring Stanley Park or Blackpool Model Village.

The nearest town centre is of course, Blackpool, and taxis are always available throughout the town. A free phone has been installed at the Zoo for those visitors wishing to call a cab to return to Blackpool or their home.
Battery-operated scooters are available to hire from an outside company. These should be booked prior to a visit on 07928 718405.

A limited number of manual wheelchairs are available from the Zoo and these can be reserved in advance at busy times of the year, by calling our reception on 01253 830801.

An admission fee is charged at the Zoo as is a small parking charge (£4.00 per day).

The car park has been completely resurfaced and now offers level, tarmac car parking for up to 400 vehicles including 12 dedicated spaces for those with disabilities. The car park is well-lit and closes at 5.00pm or 6.00pm unless an evening event is in progress.

The car park is, at its closest, about 30 metres from the main Zoo entrance doors which are accessed via a wide, level path. A large sign indicated the entrance to the Zoo and offers large format details of opening times and prices. 

Unfortunately, we are unable to allow assistance dogs on site due to animal health restrictions, but our office staff are all dog lovers and are, subject to availability, happy to enjoy their company for the duration of your visit. This service is offered free of charge however we do require you to call in advance to see if we can accommodate your dog.

Large directional maps are available to view around the site, and printed maps are given free at admissions.

The Zoo opens at 10.00 am every day except Christmas Day, but closing times vary seasonally. Last admission is 45 minutes prior to closing.

There is one vehicle entrance.

There are no steps to the main entrance hall which has double glass doors, making wheelchair access possible with ease. Wheelchairs are available for hire from the Visitor Services Hub. There’s no charge for the day but we do ask for a £20 refundable deposit to ensure their safe return. Pre-booking is recommended, please email info@blackpoolzoo.org.uk giving your name, date of visit and approximate arrival time, or by calling 01253 830801. Please note, the maximum weight for these wheelchairs is 115kg (18 stone) and the seat width is approximately 45cm. 

There are toilets just inside the main entrance doors, including a disabled toilet facility.

Inside the main entrance concourse can be found a Visitor Services Hub and a gift shop. All areas are level with wide passageways for ease of use with wheelchairs. Prices are clearly marked and visible, and staff always on hand during opening hours to be of assistance. All areas are very well-lit.

Admissions’ desks are low enough to be accessible to wheelchair users.

We offer a free carer admission with every paying visitor with disabilities.

Please bring relevant proof of entitlement, in the form of a disability allowance award or DLA/PIP/ESA letter, your DWP Benefits book, your Access card, your Blue/Orange Badge, or a signed letter from your GP. 

There is a Changing Places Toilet facility for our visitors that require additional space, equipment and a carer/s.  This is centrally located by the Lake View Food Court.

There are four toilet blocks on site for public use, each with disabled facilities.  All are signposted, accessible by wheelchair and are equipped for use by visitors with disabilities.  E.g. handrails, non-slip flooring, sliding doors etc. 

Baby changing facilities are available in both male and female toilets throughout the site.

There is one indoor eating area within the zoo, the Lake View Café.

The Lake View Café is situated in the zoo grounds and has ramp access to the main door. The floor is level and the tables spaced out generously to allow wheelchair access throughout. Most special diets can be catered for, such as gluten free, vegan and lactose free, a microwave and highchairs are available for free use and staff on hand to assist if necessary. Toilets are available in the café. 

Picnic tables are scattered around the site for consumption of visitors’ own food, and a designated indoor eating area available for pre-booked schools of all ages and abilities. This has level access and space for wheelchairs.

Outdoor seasonal snack kiosks are scattered round the site and are easily accessible. 

As well as the large gift shop in the main entrance, there is a smaller seasonal gift shop (open seasonally). These both offer wheelchair access.

Blackpool Zoo is mainly an outdoor attraction covering approximately 37 acres of level parkland, although this is mainly allocated to exotic animal habitats. 
The Zoo opened on the site in 1972 and has since been improved with regard to access by those with disabilities.
There are designated disabled areas at the front of the Sea lion Arena and the Bird Arena.
There is plenty of seating at intervals around the zoo.
New animal housing has low viewing windows to inside areas, and outdoor enclosures are being designed with full glass panel viewing for those in wheelchairs and small children.
Covered viewing is included in all new enclosures and, where it is necessary to raise the platforms, ramps and handrails are incorporated into the design.
All areas of the zoo are accessible to wheelchairs or visitors with limited mobility.
Signage of animal enclosures and public facilities is carefully researched and positioned to ensure maximum visibility to all visitors, including those with limited vision.
Hearing loops are installed at each till point. 

The Playbarn on the zoo site does provide limited access for children with physical disabilities, but staff are able to assist where necessary.
Parties can be made available for children of all ages and abilities.

A tannoy system is in place for general information announcements, but all staff are aware that visitors with disabilities will need assistance in the event of an emergency, and training is included in the general induction of all staff.

The zoo’s education department is responsible for planning visits for students of all ages and abilities, and work with schools and colleges to plan day visits or appropriately targeted curriculum sessions for longer term students, including those with both physical and behavioural difficulties.

Smoking is, of course, forbidden in any building on site, at the play areas and at talks/feeds.  Smokers are requested to stand well away from other visitors.

There are plenty of first-aid trained staff on site, although provision is not compulsory. 

Address - Blackpool Zoo, East Park Drive, Blackpool FY3 8PP
Telephone - 01253 830830
Fax - 01253 830800
Email - info@blackpoolzoo.org.uk
Website - www.blackpoolzoo.org.uk
Opening hours - 10.00am daily (except Christmas Day), closing times vary seasonally.

All feedback / suggestions are carefully considered in the management’s quest to make Blackpool Zoo accessible for ALL.  Please feel free to contact us.