Membership Terms and Conditions

We hope that you will enjoy all the benefits of being a Blackpool Zoo Member. The terms and conditions under which the membership is offered are listed below:

1. Family memberships have a maximum of 2 adults.
2. Child memberships can only be purchased with an adult membership.
3. Free carer memberships - these can only be used when accompanying the member with disabilities. 
4. Members, when visiting as part of a group or school visit, must pay the group or school rate.
5. Free entrance to the zoo will not be allowed without a valid membership card. If you forget your card, you will be charged an admin fee of £2.50 per member at our Visitor Services Hub for validating and allowing entry.
6. For upgrading to the next level, you pay the difference between the current prices.
7. If a car park pass has two car registrations, it can only be used in one car at one time, however, an additional pass can be purchased for £5.00. If you forget your car park pass, you will be charged the £4.50 day rate. Your car park pass must be displayed. Your car park pass can only be used when visiting the zoo or Playbarn.
8. 2025 Memberships run from the date of purchase until 31st December 2025. 
9. Memberships and membership cards are non-transferable and non-refundable.
10. Misuse of memberships and membership cards may result in the membership being terminated.
11. Cards must be shown to gain any member discounts.
12. Replacement membership cards and car park passes will only be issued on production of photographic proof of identity, such as a driving licence or passport, and will incur an admin fee of £5.00.
13. Any change of address must be notified in writing either by post or email: info@blackpoolzoo.org.uk.
14. Under 3’s are free of charge. Any child of a current member reaching their third birthday will be charged a full-day admission fee, or a membership may be purchased on a pro-rata basis.
15. There are no short-term memberships (except children turning three) or pro-rata refunds should you wish to terminate a membership prior to expiry.
16. If we are closed due to circumstances beyond our control, such as an enforcement or for economic reasons, we regret membership may not be extended or money refunded (with the exception of national lockdown).
17. Member benefits are reviewed annually and are subject to change.
18. If available, any renewal price and associated benefits are offered subject to membership being renewed prior to original expiry.
19. Blackpool Zoo reserves the right to refuse admission and revoke a membership for any reason considered necessary.
20. During peak months, you may be required to book in advance to visit the zoo. 
21. Half price entry to the Playbarn: adult members can take two under 3s into the Playbarn for half price, children aged 3 and above need to have their own zoo membership.
22. Discounts cannot be used in conjunction with any other offer. Catering discounts do not apply in the Playbarn cafe. 
23. Catering and retail discounts do not apply in the Lakes Aquarium, Bournemouth Oceanarium, or Nickelodeon Adventure, Lakeside.
24. Renewals are on sale from November and can only be purchased if you have a 2024 membership.
25. There are no bronze renewals available. Bronze members will either need to purchase a new bronze membership or upgrade to a silver, gold, or platinum membership.
26. All membership photographs must be updated.
27. Gold Member benefit cards cannot be replaced if lost or stolen.
28. Platinum Member voucher booklets cannot be replaced if lost or stolen. Marineland in France is now closed to the public.