Education Administration Officer

About Blackpool Zoo

Blackpool Zoo is an award-winning, family-friendly attraction, home to over 1,500 rare and exotic animals. As part of Parques Reunidos, a global leader in leisure and entertainment, we are committed to providing unforgettable experiences that inspire a love for wildlife, conservation, and education.

About Blackpool Zoo Education Department:

Our Education department is a vibrant, dynamic, and energetic space dedicated to providing positive visitor experiences paired with lasting educational interactions and memorable conservation messages. Our dedicated Education team works creatively and collaboratively to host multi-dimensional programs for visitors of all ages and backgrounds.

About the Role

We are seeking an enthusiastic and highly organised Administration and Education Officer to play a key role in the education department. This is a fast-paced and varied role requiring strong administrative, communication and organisational skills. You will be responsible for coordinating bookings for schools, groups and educational experiences ensuring a smooth and efficient process providing excellent customer service. As a key team member, you may also contribute to Wildlife Learning Programmes and interactions.

Due to the nature of the role and the peak in workload during term time, this is a permanent, part-time, term-time only position. You will work an average of 32 hours per week over 39 weeks of the year, with no work required during the school holidays unless it is requested specifically. The annual salary for this role is £14,548, which is based on the 32 hours per week worked during term time.

Key Responsibilities

Manage and coordinate bookings for schools, groups and educational programmes
Ensure efficient administration of the Education department, including scheduling, budgeting and invoicing
Liaise with schools, colleges and visitors, providing excellent customer service and responding to queries
Assist with the organisation and delivery of educational activities, conservation events, and animal interactions
Maintain records and reports, supporting evaluation and improvements within the department
Support health and safety compliance, ensuring educational spaces are maintained to a high standard
Work closely with colleagues contributing to the overall visitor experience

What We’re Looking For

Highly organised with strong attention to detail and excellent time management skills
Strong administrative experience
Confident and professional communicator, able to engage with a variety of audiences
Proactive and adaptable, able to multi-task and remain calm under pressure
Proficiency in Microsoft Office and administrative systems
Ability to work independently while being a collaborative team player
Interested in wildlife, conservation and education

Why Join Us?

Be part of a passionate and dedicated team committed to wildlife education and conservation
Enjoy a varied and rewarding role in a unique and inspiring zoo environment
Opportunities for personal and professional development
A workplace like no other where you will be surrounded by incredible animals, nature and leading industry professionals

Location: Blackpool Zoo

Department: Education, Conservation and Research

Hours: 32 hours per week term time (39 weeks per year)

Salary: £14,548 (based on the annualised hours)

Probation Period: Appointments are subject to the successful completion of a 6-month probationary period

Please submit your CV and a cover letter detailing your relevant experience and interest in the role to Lucy Hope, People and Organisation Officer at Blackpool Zoo, East Park Drive, Blackpool, FY3 8PP or by email to lucy.hope@blackpoolzoo.org.uk

Closing date - 18^th February 2025