Animal Interactions Terms and Conditions

• Animal interactions are non-refundable. Please note we have limited availability at weekends and school holidays, so please allow plenty of time when booking.
• The duration of the experience is approximate and may differ slightly on the day. 
• We (Blackpool Zoo) reserve the right to cancel or amend an Animal Interaction if deemed necessary due to animal welfare, health issues or unforeseen circumstances. If this happens, we will endeavour to contact you before your experience is due to take place.
• Unfortunately, not all of our Animal Interactions are suitable for everyone, including those with any relevant phobias or allergies. Please read the specific terms and conditions for further information or contact us on 01253 830805 for advice before purchasing.
• Pregnant women are only able to take part in Meet the Giraffe or Feed a Giraffe.
• Working in close proximity with animals is inadvisable for immunocompromised individuals. Please contact us on 01253 830801 for advice before purchasing.
• The participant will receive a copy of the Animal Interactions waiver which must be signed prior to your experience.
• All Animal Experiences are non-refundable, so please carefully check eligibility and all other terms before you purchase. 
• Full payment must be made when purchasing or booking an Animal Experience. 
• For date changes 6 weeks + prior to the interaction, one date change can be made free of charge. Between 3 and 6 weeks prior to the interaction, there will be a £30 admin fee. Dates cannot be changed less than 3 weeks before the interaction date.
• If the participant is late, we are unable to extend the experience. The experience may be cancelled without consequence if the participant is over 10 minutes late without notification.
• Any participants under the age of 16 must be accompanied adult, and under their care at all times. Proof of age may be requested. There is no upper age limit.
• For any interaction taking place before the zoo opens, only participants of the experience may enter the zoo. Any additional non-participating guests can only access the zoo after 10am.
• It is essential during your experience that the participant listen and follow instructions given by a member Blackpool Zoo staff. Should they refuse to follow instruction we reserve the right to stop the experience and will not offer a refund.
• The participant is permitted to use a mobile phone to take photographs if deemed safe to do so by our member of staff. 
• All vouchers must be redeemed and completed within 6 months of purchase. Extensions will not be given. Please note we have limited availability at weekends and school holidays so please allow plenty of time to redeem your voucher.
• While you will have the opportunity to meet a range of different animals during the keeper experiences and tours, please be aware that specific animals cannot be requested
• Please read the specific terms and conditions for each interaction before purchasing. Please contact us via animal.interactions@blackpoolzoo.org.uk for any questions.
• Because nature is unpredictable and the welfare of our animals is paramount, we are unable to guarantee interaction with any specific animals on the day of your experience.
• All Animal Interactions are non-refundable and non-transferrable. 
• You may be asked at times to wear PPE during the interaction, this will be supplied by the Zoo. 

Summary of duties and environments

As the zoo covers a large area, there may be a lot of walking involved from the entrance to the animal enclosure. You may be required to stand throughout the experience. Whilst our animals in the zoo are kept in the best health and we have strict hygiene procedures in place, all animals may carry pathogens that can be transmissible to humans, which may be a risk to immunocompromised individuals. Watching animal experiences is popular with our visitors, therefore you may attract some attention during your experience.

Keeper for the Day and VIP Behind the Scenes Tour involve working in a variety of different environments, including many of those listed above. Participants should have a reasonable level of physical fitness to take part. The experience itineraries may be subject to change based on the needs of the participant, please contact us on 01253 830801 for further advice.